SkyPoint
Communications is a full service Internet Service Provider.
Help Sources For Software Supported
At This Site
You may need help at
some point in this process. If you are experiencing problems with your terminal
program or are unfamiliar with how to use it, please consult your software
manual or contact that program's customer support number. SkyPoint can not
help you with problems with your terminal software. Check the Troubleshooting
page on this site for advice on common problems in getting connected.
SkyPoint Support can
not answer questions regarding hardware problems or software problems with
individual Internet software packages. Because of the huge number of packages
available, the Support Representatives of each company are best suited to
answer questions regarding the software. If a SkyPoint Representative asks
you to call a software company directly, it is because that company's Representatives
can answer a question more quickly and accurately, and can work directly with
you to troubleshoot and solve the problem. Below are the Technical Support
resources for software supported on this site.
Microsoft Internet Explorer
Web: www.microsoft.com
If you believe you are
having a problem with your hardware, please contact the technical support
line for that product.
If you are having problems
with other commonly used software whose configuration information has been
included in this manual, please contact the customer support line for each
package:
Netscape Navigator
Web: www.netscape.com
e-mail: via form on www.netscape.com
Phone: 1-800-320-2099 (If you are not a paid, registered user, you will be
asked to give a credit card number for a charge of $25 for the first 15 minutes
and $2/min thereafter)
For problems with all
other software packages, please check your manual for the applicable support
number.
